Terms of Service

1. Introduction and Acceptance

Welcome to Pollo Campero. These Terms of Service ("Terms") govern your use of our website, mobile application, and food services (collectively, the "Services") operated by Pollo Campero ("we," "us," or "our"). By accessing or using our Services, you agree to be bound by these Terms.

1.1 Agreement to Terms

By creating an account, placing an order, or using any part of our Services, you acknowledge that you have read, understood, and agree to be bound by these Terms. If you do not agree to these Terms, please do not use our Services.

1.2 Eligibility Requirements

You must be at least 18 years old to use our Services. By using our Services, you represent and warrant that:

• You are at least 18 years of age
• You have the legal capacity to enter into this agreement
• You will provide accurate and complete information
• You will comply with all applicable laws and regulations

1.3 Updates to Terms

We reserve the right to modify these Terms at any time. We will notify you of material changes through our website or via email. Your continued use of our Services after such modifications constitutes acceptance of the updated Terms.

2. Definitions

For the purposes of these Terms, the following definitions apply:

• "Company," "we," "us," or "our" refers to Pollo Campero
• "You," "your," or "User" refers to the individual accessing or using our Services
• "Services" refers to our food delivery, takeout, dine-in services, website, and mobile application
• "Content" refers to all text, images, graphics, audio, video, and other materials available through our Services
• "Website" refers to pollo-campero.digital and any related subdomains
• "Order" refers to any request for food products or services placed through our platform

3. Use of Services

3.1 Permitted Use

You may use our Services for personal, non-commercial purposes in accordance with these Terms. Specifically, you may:

• Browse our menu and restaurant information
• Place orders for food delivery or pickup
• Create and manage your account
• Participate in our loyalty programs
• Contact our customer service team

3.2 Prohibited Use

You agree not to use our Services for any unlawful or prohibited purpose. Prohibited activities include but are not limited to:

• Violating any local, state, national, or international law or regulation
• Transmitting harmful, threatening, abusive, or harassing content
• Attempting to gain unauthorized access to our systems or networks
• Infringing on our or third parties' intellectual property rights
• Sending spam or unsolicited communications
• Providing false or misleading information
• Interfering with or disrupting our Services or servers
• Using automated systems to access our Services without permission
• Reverse engineering or attempting to extract source code from our Services
• Reselling or redistributing our Services without authorization

4. User Accounts

4.1 Registration Requirements

To access certain features of our Services, you must create an account. You agree to:

• Provide accurate, current, and complete information during registration
• Maintain and update your account information
• Keep your login credentials confidential and secure
• Notify us immediately of any unauthorized account access
• Accept responsibility for all activities under your account

4.2 Account Security

You are responsible for maintaining the security of your account and password. We are not liable for any loss or damage arising from unauthorized account access due to your failure to maintain security.

4.3 Account Termination

We reserve the right to suspend or terminate your account at any time for violation of these Terms, fraudulent activity, or any other reason we deem necessary to protect our Services or other users.

5. Products and Services

5.1 Menu and Pricing

We strive to provide accurate descriptions and pricing of our food items. However, we reserve the right to:

• Modify our menu items and prices at any time without notice
• Correct any errors in product descriptions or pricing
• Limit quantities available for purchase
• Discontinue any menu items

5.2 Order Acceptance and Processing

All orders are subject to acceptance and availability. We reserve the right to:

• Accept or decline any order for any reason
• Cancel orders due to ingredient unavailability
• Verify order details and customer information
• Refuse service to customers who violate these Terms

5.3 Delivery Terms

For delivery services:

• Delivery times are estimates and may vary due to factors beyond our control
• Delivery is available only within our designated service areas
• Minimum order requirements may apply for delivery
• Delivery fees and tips are separate from food costs
• You must be present to receive delivery and provide valid identification if required
• We are not responsible for orders delivered to incorrect addresses provided by you

5.4 Food Safety and Allergens

Important food safety information:

• Our kitchen handles common allergens including nuts, dairy, gluten, and seafood
• Cross-contamination may occur despite our best efforts
• Please inform us of all allergies and dietary restrictions
• We cannot guarantee that any item is completely allergen-free
• Consume delivered food promptly to ensure food safety
• Refrigerate perishable items immediately upon receipt

5.5 Payment and Billing

Payment terms include:

• Payment is due at the time of order placement
• We accept major credit cards, debit cards, and digital payment methods
• All prices include applicable taxes unless otherwise stated
• Tips for delivery drivers are optional but appreciated
• Disputed charges must be reported within 30 days

5.6 Returns and Refunds

Due to the perishable nature of food, returns are limited. Please refer to our Refund Policy for detailed information about order cancellations and refunds.

6. Intellectual Property

6.1 Our Ownership

All content and materials available through our Services, including but not limited to text, graphics, logos, images, audio clips, digital downloads, and software, are the property of Pollo Campero or its licensors and are protected by copyright, trademark, and other intellectual property laws.

6.2 Limited License

We grant you a limited, non-exclusive, non-transferable license to access and use our Services for personal, non-commercial purposes. This license does not include the right to:

• Reproduce, distribute, or publicly display our content
• Create derivative works based on our content
• Use our trademarks or brand names without permission
• Access our Services through automated means

6.3 User Content License

By submitting content to our Services (reviews, comments, photos), you grant us a worldwide, royalty-free, non-exclusive license to use, reproduce, distribute, and display such content in connection with our Services.

6.4 Copyright Infringement

If you believe any content on our Services infringes your copyright, please contact us at [email protected] with detailed information about the alleged infringement.

7. User Content

7.1 Your Responsibility

You are solely responsible for any content you submit, post, or transmit through our Services. You represent that you have all necessary rights to share such content.

7.2 Prohibited Content

You may not submit content that is:

• Illegal, harmful, or violates any law or regulation
• Defamatory, abusive, or harassing
• Pornographic or sexually explicit
• Infringing on intellectual property rights
• Contains viruses or malicious code
• Spam or commercial solicitation
• False or misleading information

7.3 Content Removal

We reserve the right to remove any user content that violates these Terms or is otherwise objectionable, at our sole discretion and without notice.

8. Disclaimers

Our Services are provided "as is" and "as available" without warranties of any kind. We disclaim all warranties, express or implied, including:

• Warranties of merchantability and fitness for a particular purpose
• Warranties regarding the accuracy, reliability, or completeness of information
• Warranties of uninterrupted or error-free service
• Warranties regarding the security of data transmission

9. Limitation of Liability

To the maximum extent permitted by law, Pollo Campero shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to:

• Lost profits or business opportunities
• Data loss or corruption
• Personal injury or property damage
• Service interruptions or delays
• Food-related illness or allergic reactions

Our total liability for any claim arising from these Terms or your use of our Services shall not exceed the amount paid by you for the specific service giving rise to the claim, or $100, whichever is less.

10. Indemnification

You agree to indemnify, defend, and hold harmless Pollo Campero, its officers, directors, employees, and agents from and against all claims, damages, losses, costs, and expenses arising from:

• Your use of our Services
• Your violation of these Terms
• Your violation of any third-party rights
• Any content you submit through our Services
• Your negligent or wrongful conduct

11. Third-Party Links and Services

Our Services may contain links to third-party websites or integrate with third-party services. We are not responsible for:

• The content or practices of third-party websites
• The privacy policies of external sites
• Any damages arising from third-party interactions
• The availability or performance of third-party services

Your interactions with third parties are solely between you and the third party.

12. Termination

12.1 Termination by Company

We may terminate or suspend your account and access to our Services immediately, without notice, for any reason, including:

• Violation of these Terms
• Fraudulent or illegal activity
• Abusive behavior toward staff or other customers
• Non-payment of fees
• Extended period of inactivity

12.2 Termination by User

You may terminate your account at any time by contacting our customer service team or using account deletion features in our app/website.

12.3 Effect of Termination

Upon termination:

• Your right to use our Services ceases immediately
• We may delete your account and data
• Outstanding payment obligations remain in effect
• Provisions regarding liability, indemnification, and intellectual property survive

13. Governing Law and Disputes

13.1 Governing Law

These Terms are governed by and construed in accordance with the laws of Texas, United States, without regard to conflict of law principles.

13.2 Dispute Resolution

Before initiating any legal proceeding, you agree to first attempt to resolve any dispute through good faith negotiations by contacting our customer service team.

13.3 Jurisdiction and Venue

Any legal action arising from these Terms must be filed in the appropriate courts located in Austin, Texas. You consent to the personal jurisdiction of these courts.

13.4 Class Action Waiver

You agree to resolve disputes individually and waive any right to participate in class action lawsuits or class-wide arbitration.

14. Changes to Terms

We reserve the right to modify these Terms at any time. We will provide notice of material changes by:

• Posting updated Terms on our website
• Sending email notifications to registered users
• Displaying notices in our mobile application
• Providing at least 30 days' notice for significant changes

Your continued use of our Services after the effective date of changes constitutes acceptance of the updated Terms. If you do not agree to the changes, you must stop using our Services.

15. General Provisions

15.1 Entire Agreement

These Terms, along with our Privacy Policy and Refund Policy, constitute the entire agreement between you and Pollo Campero regarding your use of our Services.

15.2 Severability

If any provision of these Terms is found to be unenforceable, the remaining provisions will continue in full force and effect.

15.3 Waiver

Our failure to enforce any right or provision of these Terms does not constitute a waiver of that right or provision.

15.4 Assignment

We may assign these Terms or any rights hereunder without your consent. You may not assign these Terms without our prior written consent.

15.5 Force Majeure

We are not liable for any failure to perform our obligations due to circumstances beyond our reasonable control, including natural disasters, government actions, labor disputes, or technical failures.

15.6 Headings

Section headings in these Terms are for convenience only and do not affect the interpretation of these Terms.

16. Contact Information

If you have questions about these Terms or need to contact us regarding your account, please reach out to us:

These Terms of Service are effective as of January 1, 2026. Please review these Terms periodically for updates and changes.