Cookie Policy

Learn about how we use cookies to enhance your experience at Pollo Campero and how you can manage your cookie preferences.

1. Introduction

This Cookie Policy explains what cookies are, how Pollo Campero ("we," "us," or "our") uses cookies on our website pollo-campero.digital (the "Service"), and your choices regarding cookies.

By using our Service, you consent to the use of cookies in accordance with this Cookie Policy. This policy should be read alongside our Privacy Policy, which explains how we collect, use, and protect your personal information.

We are committed to being transparent about our use of cookies and providing you with meaningful choices about how cookies are used when you visit our website or use our food delivery services.

2. What Are Cookies

Definition

Cookies are small text files that are placed on your computer, smartphone, or other device when you visit a website. They are widely used to make websites work more efficiently and to provide information to website owners.

Cookies contain information that is transferred to your device's hard drive. They help us recognize you when you return to our website and remember your preferences.

Types of Cookies

  • Session Cookies: Temporary cookies that expire when you close your browser
  • Persistent Cookies: Remain on your device for a specified period or until deleted
  • First-Party Cookies: Set directly by our website
  • Third-Party Cookies: Set by other websites or services we partner with

3. Why We Use Cookies

Essential Functionality

Enable core website features like user authentication, shopping cart functionality, and order processing.

Performance

Monitor website performance, loading times, and identify areas for improvement.

Personalization

Remember your preferences, delivery location, favorite menu items, and language settings.

Marketing

Show relevant advertisements and promotional offers based on your interests and browsing behavior.

4. Types of Cookies We Use

4.1 Strictly Necessary Cookies

These cookies are essential for the website to function properly. They cannot be switched off in our systems.

Cookie Name Provider Purpose Type Duration
PHPSESSID Pollo Campero Maintains user session and login state Session Browser session
csrf_token Pollo Campero Prevents cross-site request forgery attacks Session Browser session
cookieConsent Pollo Campero Stores user's cookie consent preferences Persistent 1 year
cart_session Pollo Campero Maintains shopping cart contents Session 24 hours
user_location Pollo Campero Stores delivery location for order processing Persistent 30 days

4.2 Performance/Analytics Cookies

These cookies allow us to count visits and traffic sources so we can measure and improve website performance.

Cookie Name Provider Purpose Type Duration
_ga Google Analytics Distinguishes unique users and sessions Persistent 2 years
_gid Google Analytics Distinguishes unique users Persistent 24 hours
_gat Google Analytics Throttles request rate to Google Analytics Persistent 1 minute
_gtag Google Analytics Enhanced tracking for conversions and events Persistent 2 years
pc_analytics Pollo Campero Tracks page views and user interactions Persistent 1 year

4.3 Functionality Cookies

These cookies enable enhanced functionality and personalization, such as remembering your preferences.

Cookie Name Provider Purpose Type Duration
language_preference Pollo Campero Remembers selected language Persistent 1 year
delivery_location Pollo Campero Stores preferred delivery address Persistent 6 months
menu_preferences Pollo Campero Remembers favorite menu items and customizations Persistent 3 months
theme_preference Pollo Campero Stores website theme settings (light/dark mode) Persistent 1 year

4.4 Targeting/Marketing Cookies

These cookies may be set by our advertising partners to build a profile of your interests and show relevant ads.

Cookie Name Provider Purpose Type Duration
_fbp Facebook Pixel Tracks conversions and builds custom audiences Persistent 3 months
fr Facebook Enables targeted advertising on Facebook Persistent 3 months
NID Google Ads Remembers preferences and personalizes ads Persistent 6 months
DSID Google DoubleClick Links activities across devices for advertising Persistent 2 weeks
pc_marketing Pollo Campero Tracks marketing campaign effectiveness Persistent 90 days

5. Third-Party Cookies

Google Analytics

We use Google Analytics to understand how visitors interact with our website. This helps us improve our service and user experience.

Privacy Policy: Google Privacy Policy

Opt-out: Google Analytics Opt-out

Facebook

Facebook cookies help us track conversions from Facebook ads and create custom audiences for targeted advertising.

Privacy Policy: Facebook Privacy Policy

Ad Preferences: Facebook Ad Settings

Google Ads

Google Ads cookies enable us to show targeted advertisements and measure the effectiveness of our advertising campaigns.

Privacy Policy: Google Privacy Policy

Ad Settings: Google Ad Settings

6. Cookie Duration

Session Cookies

These cookies are temporary and are deleted when you close your browser. They include:

  • User authentication tokens
  • Shopping cart contents
  • Form data during checkout
  • Security tokens (CSRF protection)

Persistent Cookies

These cookies remain on your device for specified periods:

  • 1 minute: Rate limiting cookies
  • 24 hours: Analytics session cookies
  • 30 days: Location preferences
  • 90 days: Marketing tracking
  • 1 year: User preferences, consent
  • 2 years: Google Analytics data

7. How to Manage Cookies

Important Notice

Disabling certain cookies may limit the functionality of our website and affect your user experience. Some features may not work properly if you choose to block or delete cookies.

7.1 Browser Settings

Google Chrome

  1. Click the three dots menu (⋮) in the top-right corner
  2. Select "Settings" from the dropdown menu
  3. Click on "Privacy and security" in the left sidebar
  4. Click on "Cookies and other site data"
  5. Choose your preferred cookie settings
  6. To block all cookies, select "Block all cookies"
  7. To manage specific sites, click "See all cookies and site data"

Mozilla Firefox

  1. Click the menu button (☰) in the top-right corner
  2. Select "Settings" from the menu
  3. Click on "Privacy & Security" in the left panel
  4. Find the "Cookies and Site Data" section
  5. Choose "Block cookies and site data" to disable all cookies
  6. Or select "Custom" for more detailed options
  7. Click "Manage Data" to view and delete specific cookies

Safari

  1. Click "Safari" in the top menu bar
  2. Select "Preferences" from the dropdown
  3. Click on the "Privacy" tab
  4. In the "Cookies and website data" section
  5. Select "Block all cookies" or "Allow from current website only"
  6. Click "Manage Website Data" to view stored cookies
  7. Select cookies to remove and click "Remove"

Microsoft Edge

  1. Click the three dots menu (...) in the top-right corner
  2. Select "Settings" from the menu
  3. Click on "Cookies and site permissions" in the left sidebar
  4. Click on "Cookies and site data"
  5. Toggle "Block third-party cookies" or "Block all cookies"
  6. Click "See all cookies and site data" for detailed management
  7. Search for specific sites and delete their cookies

7.2 Opt-Out Links

Google Analytics
Opt-out of Google Analytics
Facebook Ads
Manage Facebook Ads
Google Ads
Google Ad Settings

7.3 Our Cookie Consent Tool

We provide a cookie consent tool that appears when you first visit our website. You can:

  • Accept All: Consent to all cookies for the best experience
  • Customize: Choose which types of cookies you want to allow
  • Reject All: Block all non-essential cookies

You can change your cookie preferences at any time by clicking the "Cookie Settings" link in our website footer or by clearing your browser's cookie storage.

8. Consequences of Disabling Cookies

Features That May Not Work Without Cookies:

  • User login and authentication
  • Shopping cart functionality
  • Order history and tracking
  • Saved delivery addresses
  • Customized menu preferences
  • Language and region settings
  • Personalized recommendations
  • Remember me login option
  • Analytics and site improvements
  • Targeted promotions and offers

9. Do Not Track Signals

Some browsers include a "Do Not Track" (DNT) feature that lets you tell websites that you do not want to have your online activities tracked. Currently, there is no universal standard for how websites should respond to DNT signals.

At this time, our website does not respond to DNT signals. However, you can still control cookies through your browser settings and our cookie consent tool. We are committed to respecting your privacy choices and will update our practices as industry standards develop.

How to Enable Do Not Track:

  • Chrome: Settings → Privacy and security → Cookies → Send a "Do Not Track" request
  • Firefox: Settings → Privacy & Security → Send websites a "Do Not Track" signal
  • Safari: Preferences → Privacy → Ask websites not to track me
  • Edge: Settings → Privacy, search, and services → Send "Do Not Track" requests

10. Updates to This Policy

We may update this Cookie Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make changes, we will:

  • Update the "Last Updated" date at the bottom of this policy
  • Post the revised policy on our website
  • Notify you of material changes through email or prominent website notices
  • For significant changes, request renewed consent where required by law

We encourage you to periodically review this Cookie Policy to stay informed about our use of cookies and your choices regarding them.

11. Contact Us

If you have any questions, concerns, or requests regarding this Cookie Policy or our use of cookies, please don't hesitate to contact us:

Email: [email protected]

Phone: +52 257 966 1534

Address:
2944 E 12th St Unit A
Austin, TX 78702, USA

Contact Us Now

12. More Information

About Cookies

Learn more about cookies and how they work

All About Cookies
Privacy Rights

Understand your data protection rights

Our Privacy Policy
Browser Help

Get help with your browser's cookie settings

Browser Help

Additional Resources

Privacy Policies:
External Resources:

Last Updated

This Cookie Policy was last updated on January 15, 2026

Version 2.1